Refund policy

Returns & Refunds

At The Hoop Shop, we want you to love your purchase. If something isn’t right, we’re here to help. We accept eligible returns within 30 days of delivery.

Please review the information below before requesting a return.

30-Day Return Policy

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return:

  • Your return request must be made within 30 days of delivery.
  • The item must be returned in its original condition, without damage caused by misuse, neglect, improper handling, or unauthorized modification.
  • All components, accessories, batteries, chargers, remotes, or other items originally included with the product must be returned, when applicable.
  • You must be able to provide your order number and identify the product you are requesting to return.
  • The purchase must have been made directly through thehoopshop.us.

Items that do not meet these requirements may not be eligible for a return or refund.

How to Request a Return

Before sending an item back, please contact us to request a return.

You can start your return in either of the following ways:

When contacting us, please include:

  • Your name
  • Your order number
  • The product you would like to return
  • A brief explanation of the reason for your return

We will review your request and provide you with return instructions.

Please contact us before mailing your return. Sending a product back without first contacting us may delay the return and refund process.

Return Shipping Costs

Who is responsible for return shipping depends on the reason for the return.

Returns Due to a Change of Mind

If you are returning an eligible item because you changed your mind, ordered the wrong size, no longer want the product, or for another reason that is not the result of an error by The Hoop Shop, the customer is responsible for the cost of return shipping.

The original shipping charge paid when placing the order is not refundable in these situations.

Incorrect, Defective, or Damaged Items

If you received the wrong product, or your product arrived damaged or defective, please contact us so we can review the issue.

If we determine that the return is necessary because of an error by The Hoop Shop or because the product arrived damaged or defective, The Hoop Shop will cover the applicable return shipping cost.

When a full refund is issued because we sent an incorrect item or because an item arrived damaged or defective, the original standard shipping charge paid for that order will also be refunded, when applicable.

Refund Processing

Once your returned item has been delivered back to us, please allow 5–7 days for your refund to be processed.

After the return has been inspected and approved, the refund will be issued to the original form of payment used to place the order. For most orders placed through our website, this will be the credit or debit card originally used at checkout.

Once we issue your refund, your bank or card issuer may require additional processing time before the funds appear in your account. This additional processing time is controlled by your financial institution and is outside of The Hoop Shop's control.

Original Shipping Charges

Original shipping charges are generally non-refundable when a customer voluntarily returns an order, including returns resulting from:

  • Changing your mind
  • Ordering the wrong product or size
  • No longer wanting or needing the product
  • Other circumstances that are not the result of an error by The Hoop Shop

Original standard shipping charges may be refunded when the return is the result of an error by The Hoop Shop, such as receiving the wrong product, or when an item arrives damaged or defective and a full refund is approved.

Any expedited, upgraded, or optional shipping charges beyond the standard shipping method are not refundable unless otherwise required by law or specifically approved by The Hoop Shop.

No Restocking Fees

The Hoop Shop does not charge a restocking fee for eligible returns.

If your return is approved, you will not be charged a fee simply for returning the product.

Return shipping charges and non-refundable original shipping charges, when applicable, are separate from a restocking fee.

Items That Are Not Eligible for Return

A return may be denied if:

  • The return is requested more than 30 days after delivery.
  • The item has been damaged through misuse, neglect, improper handling, or unauthorized modification.
  • The item is missing components or accessories that were originally included.
  • The product was not purchased directly from thehoopshop.us.
  • The returned item does not reasonably match the product associated with the return request or order.

Products purchased through another retailer or marketplace must generally be returned through the retailer or marketplace where the purchase was made and are subject to that seller's applicable return policies.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible.

Include your order number, the product affected, and a description of the issue. Photos or other information may be requested so we can better understand and resolve the problem.

Please do not discard the product, packaging, or included accessories until we have reviewed your request.

Refund Method

All approved refunds are issued to the original payment method used for the purchase.

We do not normally issue refunds to a different credit card, bank account, or other payment method.

If the original payment method is no longer available, please contact us and we will determine what options may be available based on the circumstances and the requirements of our payment processor.

Exchanges

If you would like a different product or size, please contact us before returning your original item. We can help determine the best way to handle your request based on the product and availability.

Contact Us

If you have questions about a return, refund, damaged item, or your eligibility under this policy, please contact us before sending your product back.

Email: thehoopshopstore@yahoo.com

You may also visit the Contact Us page on thehoopshop.us and complete the contact form.

When contacting us about an order, please include your order number and the product you purchased so we can assist you as quickly as possible.

Return Window: 30 days from delivery
Restocking Fee: None
Refund Processing: 5–7 days after the returned item is delivered back to us
Refund Method: Original form of payment