At The Hoop Shop, we work hard to get your order packed carefully and on its way to you as quickly as possible. Please review the information below regarding shipping rates, processing times, delivery estimates, tracking, and the shipment of our hula hoops.

Free Standard Shipping

We offer FREE Standard Shipping on orders over $90.00 USD within the United States.

Orders of $90.00 or less are subject to our standard shipping rate or may be upgraded to one of our expedited delivery options.

Shipping Options & Rates

The following shipping options are available at checkout:

Shipping Method	Estimated Delivery Time	Rate
Standard Shipping	3–5 business days	$9.00 USD
2 Day Delivery	2 business days	$24.00 USD
1 Day Delivery	1–2 business days	$49.00 USD

Delivery estimates are measured in business days and generally do not include weekends or holidays. Delivery times are estimates and are not guaranteed unless specifically stated by the shipping carrier.

Processing & Handling Times

We require up to 3 business days for order processing and handling, although most orders are processed and ready for shipment within 1 business day.

Processing time is separate from the carrier's estimated delivery time. For example, selecting 1 Day or 2 Day Delivery determines the shipping service used after your order has been processed and transferred to the carrier. It does not necessarily mean your order will arrive within one or two business days from the date the order was placed.

Please account for both our handling time and the carrier's estimated delivery time when determining when your order is expected to arrive.

Express Shipping & 2:00 PM Cutoff

Our daily order cutoff time is 2:00 PM Eastern Time (EST).

Orders placed after 2:00 PM EST may not begin processing until the following business day. Please take our processing time and order cutoff into consideration when selecting an expedited shipping option.

While we process most orders within 1 business day, please allow up to 3 business days for processing and handling. Selecting expedited shipping does not eliminate or shorten our handling time.

Where We Ship

We currently ship throughout the United States.

At this time, we do not offer international shipping. Orders must be shipped to an eligible U.S. delivery address.

Shipping Carriers

Depending on the destination, package size, service selected, and other shipping considerations, orders may be shipped using:

• UPS
• FedEx
• USPS

The carrier used for your order may vary. When available, carrier and tracking information will be provided after your order ships.

Tracking Your Order

Once your order has been prepared for shipment, you will receive tracking information using the contact information associated with your order.

Please allow some time for the shipping carrier's system to update after receiving your tracking number. Tracking information may not show movement immediately after a shipping label is generated.

You can use the tracking number provided to follow the progress of your shipment through the applicable carrier's tracking system.

Why Does My Tracking Say "Label Created"?

If your tracking information says “Label Created,” this generally means that a shipping label has been generated for your order, but the carrier has not yet recorded the package moving through its network.

There may be a delay between the time a shipping label is created and the carrier's first tracking scan. In some cases, a package may already be on its way before the tracking information updates.

Please allow time for the carrier to receive, scan, and update your package before becoming concerned about a “Label Created” status.

How Hula Hoops Are Shipped

To make our hula hoops easier and more practical to ship, hula hoops may arrive coiled down to a smaller size for transportation.

This is normal and does not mean that your hoop is damaged or the incorrect size.

After receiving your hoop, carefully unpack it and allow it to naturally expand and return to its intended shape. Please allow approximately 24 hours after delivery for your hoop to fully expand before use.

When planning for an event, performance, gift, or other occasion, we recommend accounting for this additional 24-hour period in addition to the estimated shipping and processing time.

Do not force, sharply bend, or excessively stretch the hoop while it is returning to its intended shape.

Shipping Delays

Although we work to process orders promptly, delivery delays can occasionally occur after a package has been transferred to the shipping carrier. Delays may result from weather, holidays, high shipping volumes, carrier disruptions, incorrect or incomplete addresses, or other circumstances outside of our control.

Carrier delivery estimates are estimates and may be subject to change.

If your package appears to be significantly delayed, please review your tracking information first. If the tracking information has not updated for an extended period or you believe there may be a problem with your shipment, please contact us so we can assist you.

Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

1. Checking around your property, including porches, side doors, garages, mailboxes, and other possible delivery locations.
2. Checking with other members of your household.
3. Checking with neighbors, your building office, front desk, or mailroom, when applicable.
4. Reviewing the carrier's tracking information for delivery notes.
5. Allowing a short period of time after a delivery scan, as packages may occasionally be marked as delivered shortly before they physically arrive.

If you are still unable to locate your package, please contact us and provide your order number and tracking information so we can help determine the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us evaluate the issue, please include your order number, a description of the damage, and clear photographs of the damaged product and shipping packaging. Please keep the product and all original packaging while the issue is being reviewed.

Depending on the circumstances, we may need photographs or other information to assist with a carrier claim or determine the appropriate resolution.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order. If you discover an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet shipped, but we cannot guarantee that an address can be changed once processing has begun.

Additional shipping charges may apply if an order is returned to us because of an incorrect, incomplete, or undeliverable address supplied with the order.

Returned-to-Sender Packages

Packages may be returned to us by a carrier because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other delivery issues.

If a package is returned to us, please contact us to discuss available options. Additional shipping charges may be required to resend the package depending on the circumstances.

Business Days & Holidays

Business days generally refer to Monday through Friday and exclude applicable holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day. Carrier operations and holiday shipping volumes may also affect estimated delivery times.

Contact Us About Your Shipment

If you have questions or concerns about your shipment, tracking information, a delayed or missing package, or an order that arrived damaged, please contact us.

Email: thehoopshopstore@yahoo.com

When contacting us about an existing order, please include your order number and a brief description of the issue so we can assist you as efficiently as possible.

Shipping at a Glance

FREE Standard Shipping: Orders over $90.00 USD

Standard Shipping: $9.00 — approximately 3–5 business days

2 Day Delivery: $24.00 — approximately 2 business days

1 Day Delivery: $49.00 — approximately 1–2 business days

Handling Time: Please allow up to 3 business days; most orders are processed within 1 business day

Order Cutoff: 2:00 PM EST

Shipping Area: United States only; international shipping is not currently available

Carriers: UPS, FedEx, and USPS

Hula Hoops: May be coiled for shipment and should be allowed approximately 24 hours after delivery to fully expand before use

Tracking: Tracking information is provided after your order is prepared for shipment. A “Label Created” status means the label has been generated and the carrier may not have completed its first tracking scan yet.